![]() ![]() Migrate case data conveniently when you switch to a new mobile device.Auto information search - get relevant information for simple enquiries from 1823 Online search engine.View your case history, check replies from the departments, follow up on the cases, or inform 1823 to close the cases. ![]() Save your contact information so that you don't have to input again next time.Save your cases as drafts for editing and submission later.Extract geographic information from photo as the case location.Use the location service to mark the case location on a map.Take a photo or video - they are worth a thousand words.Submit complaints of different topics with ease using simple forms.Tell 1823 the details of your request - by text or by voice recording.Users of other mobile devices may use the web version of our e-forms on 1823 Online, which also supports uploading of files for case submission. To further enhance user experience, a newly designed Tell v2 mobile app is now available. Since its launch, there has been a considerable increase in downloads and usage. Tell serves as an alternative to the phone calls, allowing you to contact 1823 at any time. Please save your case records if necessary.ġ823, operated by the Efficiency Office of the Hong Kong Special Administrative Region Government, answers enquiries for 23 participating Government departments and receives complaints, suggestions and compliments about any area of government services. Please note that the old version of the mobile app and records of previously submitted cases will not be automatically migrated to the new app. If you wish to submit new cases to 1823, you are welcome to download the new version of the app “Tell v2”. Under certain circumstances, the mobile app may not work. ![]() Starting from, the server hosting the old app has ceased operation and outdated notice will be displayed. About Tell message to users of older versions (before 2.0)Ĭase submission and follow-up functions in the old “Tell mobile app have been de-supported since 21 July 2022. ![]()
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